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What is a Domain Name?

A domain is your identity online. It separates you from everyone else - once yours, as long as you keep renewing it, no one else may have it.

There are two parts to a domain – the domain name itself, and the TLD (top level domain) extension. The most popular TLD is the .com extension – it is synonymous with online business. But due to its popularity, getting a good domain name with '.com' is hard - most have been bought and are not available.

Most TLDs have a meaning behind them - .EDUs are used by educational institutes, and .ORGs are supposed to be used by non-profit organizations. A domain with a TLD of '' is very likely Hong Kong-based. There are other TLDs too, such as .cc, .tv, and .us. These are all associated with either a company or with a country.

Many hosts will register a domain for you if you do not have one (it must be available though). You need to be careful that the domain is registered in your name and not theirs.

International Domain Names (.com /.org /.net)
Once the domain name is expired, the service related to the domain name will be suspended immediately. You'll need to pay the renewal fee in order to reactivate the domain name, and it takes around 24 hours. If the domain name is not being renewed within 30-60 days after expired, it goes to a "grace period" means no one can renew nor register the domain name. After the "grace period", the domain name will be released to public again.
Hong Kong Domain Names (.hk)
The domain name will be suspended once it is expired for 30 days. To reactivate, you'll need to pay an additional reinstatement fee of $200 to Hong Kong Domain Name Registration Company Ltd. (HKDNR). For more information, you may contact HKDNR directly at (852) 2319 1313.
Or you may also contact Web Host at (852) 2528 1683 or
Having your own domain is very important for your business. It sets you apart from everybody else, and gives you a brand to work with.


Can I transfer my domain from another web hosting company to Web Host? What do I need to do?

You need to fill in our order form and we will transfer your domain and web content to Web Host for you. The whole process may take 3 to 7 working days.
Before transfer, you need to prepare 3 information:
1. Your Domain name management login name and password;
2. Your FTP login name and password; and
3. An email list which contains all your email addresses under the same domain


When registering a domain name, why do I have to fill in my personal contact information?

ICANN is the international governing body for all domain names. ICANN requires every registrar to maintain a publicly accessible WHOIS directory displaying all contact information for all domain names registered. Therefore you are required to fill in your real contact information when registering a domain name. We will also use your email address as the primary contact information for important matters like renewing of the domain name.


I am no longer using my domain name. Can I cancel and request refund?

Once the registration is completed, it is valid for the time frame specified and is non-refundable.


Who does a registered domain name actually belong to, the end user or Web Host Limited?

Domain names are not truly owned -- they're leased out on a first-come, first-served basis, and remain with the initial lessee until either
a) the lessee does not renew the name, or
b) a business with a trademark of the same name demonstrates a greater claim to the name than the lessee can demonstrate.
The question is better phrased as 'who can control the domain name'. With Web Host, the answer is the domain's Administrative Contact. This is usually specified by the registrant during the registration process.


How long does it take to setup my hosting account?

Only 1 working day is required to setup a new hosting account upon the necessary document and payment is received.


What name servers do I use?

Please change your domain name server as below:
Primay Name Server :
Secondary Name Server :


What is Domain Parking?

If you want to register a domain name, but don't need to use it yet, you can park the domain on our servers. This protects and reserves the domain name for future use.
Parking means that we host the domain, but don't make it available as a web site, or set up any email processing for the domain.


I can't view my website. What can I do?

If you cannot view your website, please follow the steps below:
1. Check your internet connection and try to visit other websites. If your internet connection gets problem, please contact your Internet Service Provider.
2. Try to visit your website using another PC.
3. Please check if your domain name is expired or not.
4. Please check if your hosting service is expired or not.
5. Please contact our Technical Support Hotline at (852) 2528 1683 or email to
If only one of the link is unable to access, please remember to send us the link for further investigation.


I can't login FTP. What can I do?

If you are unable to login FTP, please follow the steps below:
1. Please double check if you have entered the necessary information (Hostname, Login and Password).
2. Please re-enter your password.
3. If you are using "active transfer mode", please change to "passive transfer mode", or vice versa.
4. Please double check the remote port should be "21".
5. If problem persists, please capture the error screen, email to our Support Team at


What is A record and MX record?

A Record
An A (Address) record is used to link your domain to its corresponding IP address.

MX Record
A MX (Mail Exchange) record identifies the mail server that handles email for your domain name.


What is DNS?

The Domain Name Server (acronymm DNS) served as a distributed internet directory. It's function is to translate a domain into an IP address. DNS is used for everything that's related to communicating with a web address be it email, browsing, FTP etc.
So if DNS fails for some reason all activities on the internet would come to a standstill.


The way domain names and DNS work

A domain name is first purchased thru a Domain Registrar. At the time you sign up for the domain, you're asked to submit your personal information, and information on 2 or more Name Servers. This information is stored on a 'root DNS server'. When someone searches for your domain on the web or using any other service that needs to get hold of details on your domain, these root servers are queried. An exception is when you cache the DNS information locally.
Now, the root DNS server returns your domain's Name Server information to the requester. The Name Server in turn provides the requester the requested information.


What DNS information should I use?

To use our Web Host service, please change the DNS record as below:
Primary name server:
Secondary name server:
For international domain names, it takes around 4-48 hours for the DNS modification be effective. For .HK domain names, it takes 3 days.